Frequently Asked Questions
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What is your mask policy?
Masks are no longer required for guests, but please feel free to do what makes you most comfortable.
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How do I make a reservation?
Dining Room PhotoThe dining room at Poole’s Diner is a cozy affair of red booths, counter seating, and chalkboard menus casting a convivial atmosphere for any occassion
You can make a reservation online here. Please note that we only take reservations up to 30 days prior. Right now reservations are limited to 6 people or less. We require a credit card on file to confirm your reservation. If you need to change or cancel your reservation, we ask that you do so at least 24 hours in advance. Reservations that are changed or canceled within 24 hours of the reserved time are subject to a cancellation fee of $25 per guest.
Dining Room PhotoThe dining room at Poole’s Diner is a cozy affair of red booths, counter seating, and chalkboard menus casting a convivial atmosphere for any occassion
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Where should I park?
Parking in downtown Raleigh can be a challenge so we are pleased to provide validation for guests who park in the parking lot across McDowell Street – look for the Poole’s/Poole’side parking sign. Please let the host know upon check-in that you would like parking validation (you will need a smartphone to complete validation). We cannot validate parking for any other lot or street parking downtown – including the lot directly surrounding our building. Please heed posted signage to avoid tickets or towing.
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How often does the menu change?
Our evening menu of seasonal, locally-focused offerings changes weekly and sometimes daily. Our online menu is meant to convey a sense of Poole’s but actual items may be different during your visit.
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Do you have high chairs?
Unfortunately, due to the spatial constraints of the dining room, we do not have high chairs on hand.