Frequently Asked Questions
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How do I make a reservation?
You can make a reservation online here. Please note that we take reservations up to 30 days prior. We require a credit card on file to confirm your reservation. If you need to change or cancel your reservation, we ask that you do so at least 24 hours in advance. Reservations that are canceled within 24 hours of the reserved time are subject to a cancellation fee of $25 per guest.
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Can I make a reservation for the Double Horseshoe Counter?
Yes, 12 of the counter seats are available for reservation each evening and can be booked online. We reserve the remaining seats for walk-ins. Please note that the maximum party size for the Double Horseshoe Counter is four guests. We can accommodate larger groups (up to twelve) in our Main Dining Room and Bar area.
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Where should I park?
Parking in downtown Raleigh can be a challenge so we are pleased to provide validation for guests who park in the parking lot across McDowell Street – look for the Poole’s/Poole’side parking sign. Please let the host know upon check-in that you would like parking validation (you will need a smartphone to complete validation). We cannot validate parking for any other lot or street parking downtown – including the lot directly surrounding our building. Please heed posted signage to avoid tickets or towing.
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How often does the menu change?
Our evening menu of seasonal, locally-focused offerings changes weekly and sometimes daily. Our online menu is meant to convey a sense of Poole’s but actual items may be different during your visit.
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Do you have high chairs?
Yes! Please mention your request for a high chair when checking in with the host. Please note that we are only able to accommodate high chairs in the Main Dining Room.